Member ID Help
FREQUENTLY ASKED QUESTIONS (FAQ)
How do I change my password?
To change your password, log in to your Member ID account and click the "Change My Password" option on the "My Account" tab. Enter your current password for verification, and then enter your new password twice.
I forgot my password and/or Member ID. What do I do?
If you have lost or forgotten your password and/or Member ID, return to the Member ID Registration homepage and click the "Click here if you can't find your Member ID or password" link under "Member ID Login". Please enter the email associated with your Comic-Con Member ID, complete the CAPTCHA, and click the "continue >>" button. Our system will send you an email including your Comic-Con Member ID and a temporary password. We recommend that you login with this information and use the "Change My Password" function to change your temporary password to one that you will remember.
How do I update my email?
To change and/or update your email, log in to your Member ID account and click the "Email" option on the "My Account" tab. Enter your password and your new email twice, then select the "continue >>" button. After you have changed your email address, you will still need to confirm your new email or your registration will not be complete.
How do I change my address or phone number?
To change and/or update your address or phone number, log in to your Member ID account and click the "Address/Phone" option on the "My Account" tab. Enter the password, then the country and zip code of your new address, and click the "continue >>" button. You may now change your mailing address or phone number.
My name has changed or is incorrect, how do I change it?
To change your name, log in to your Member ID account and select the green "Contact" button from the menu to the left. Please send us the incorrect name that is currently registered, and the corrected spelling of your name. Please be aware that only name corrections will be made. Name changes or transfers of Comic-Con Member IDs are not allowed. Please see the Comic-Con badge Terms & Conditions, click here for details.
I no longer wish to receive mail or email from Comic-Con. How do I unsubscribe from email and/or advertisements?
To change your email preferences, log in to your Member ID account and click the "OPT-OUTS" option on the "My Account" tab. Here you will be able to opt-out of physical mailings, 3rd party offers, and/or email updates. IMPORTANT: If you select to opt-out of email communications from Comic-Con, you will not receive important registration information or badge sales notifications.
You may also review the opt-outs relating to use of your personal information. By submitting a registration for a Comic-Con Member ID, you are consenting to your personal information being retained by Third-parties involved in administrative or operational aspects on behalf of Comic-Con. Your details will be saved for future badge sales and you will receive periodic registration and website administration updates from Comic-Con.
If you do not want your personal information shared with any Third-parties, you will need to cancel your Comic-Con Member ID. Please see the Comic-Con International Member ID Registration Terms of Service for additional information on how your personal information is used.
How do I cancel/close my Member ID account?
You can cancel your account by logging into your account from the homepage. Once you have logged in, select the "Cancel My Member ID" option. Enter your password, check the "Are you sure?" box, complete the CAPTCHA and click "continue >>". Remember: Once you have cancelled your Member ID, you cannot undo this operation and you will no longer be eligible to purchase badges, apply for a complimentary badge, or register for Comic-Con or any of our affiliated events. If you have already purchased a Comic-Con badge, or have been approved for complimentary registration, your badge will be CANCELLED and REFUNDED without notification should you decide to cancel your Member ID account. Please see the Comic-Con International Member ID Registration Terms of Service for additional information, or click here.
I now qualify for a Military or Senior Membership Type, how do I update my Member ID account?
To change your Membership Type, log in to your Member ID account and click the "Membership Type" option on the "My Account" tab. Enter your password, and then select your "Membership Type" from the drop-down menu. You may select "Adult" (age 18 and up), "Active Duty Military", or "Senior" (age 60 and up). Please note: changing your Membership Type will not change the badge type of any previously purchased badges and does not qualify you for a refund in the difference of price.
Where can I find my personal information regarding badge registration?
To review your badge registration information, log in to your Member ID account and select the "Registration Info" tab. Here you will be able to see your eligibility information (for preregistration), your personal registration code, your Membership Type, your badge number from the previous year (if you attended), and the current Member ID and last name you should use to login to the EPIC registration system.